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SHIPPING POLICY

Due to their policies, FedEx and USPS do not guarantee delivery dates. We do not offer refunds for missed delivery dates.

Order Fulfillment
All of our products that are in stock ship within 1-2 business days.

Free Shipping / Standard Shipping
We offer free shipping on orders $49+ using USPS Ground Advantage or FedEx Ground services.
Orders that don't meet free shipping requirements are charged $4.95 for shipping using USPS Ground Advantage or FedEx Ground services.


Free shipping available ONLY in the United States.
FedEx 2Day & Overnight
FedEx 2Day is a flat $11.95 charge (U.S. Only).
We offer free FedEx 2Day shipping on orders $99+ (U.S. Only).
We offer carrier calculated rates available for FedEx Standard Overnight which calculates based on what is in the order.
FedEx is only available to physical USA addresses, not PO Boxes.


My Package Is Lost / Sent To The Wrong Address
Sometimes carriers mark items as delivered before actually delivering the item. We recommend waiting until the next day at around 4pm. If you still haven't received your order, please contact us.

Once a package leaves our shop, it's in the shipping carrier's hands. Please make sure your address is correct before placing your order. We do not issue refunds for missing, stolen, or wrong addressed packages.

 

Shipping Terms
If you believe your order has been lost, or damaged, reach out to us within 15 days of the order date. Once you have made a claim, we will investigate the issue. (Please note: this may take up to 2 business days.)


Our investigation will look into several factors before we can approve the claim. The factors are:
Is the shipping address correct? If you entered the incorrect shipping address, your claim will not be approved.
If it is being delivered via USPS, occasionally a package will be marked as “Delivered” when it has not been delivered. If you still have not received the package 3 business days after it was mark delivered, we will move forward with your claim and send you a new package.


If we request more information from you and you don’t respond in a timely manner, it will delay your claim. We will do our best to approve your claim as soon as possible.


Helpful Tips:
When filing a claim, email vinsonapothecary@gmail.com.
In the email subject, write “Order #XXXXXXXX”. You can find your order number in your order confirmation email.
If we haven’t responded after 1 business day, please check your spam/junk email folder.
If you have any questions on how to file a claim, please call us at 774-318-4404. We are available weekdays from 9:00am PST to 5:00pm PST.


Please note: If an item is out of stock, we will reach out to you and offer a replacement item. If there is a price difference, we will either refund the difference or send you an email invoice to pay the difference.

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